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| Reservations clerk: | — | Northwind Airways, good morning. May I help you? |
| Mary Jones: | — | Yes, do you have any flights to Sydney next Tuesday afternoon? |
| Reservations clerk: | — | One moment, please… Yes. There´s a flight at 16:45 and one at 18:00. |
| Mary Jones: | — | That´s fine. Could you tell me how much a return flight costs? I´ll be staying three weeks. |
| Reservations clerk: | — | Economy, business class or first class ticket? |
| Mary Jones: | — | Economy, please. |
| Reservations clerk: | — | That would be €346. |
| Mary Jones: | — | OK. Could I make a reservation? |
| Reservations clerk: | — | Certainly. Which flight would you like? |
| Mary Jones: | — | The 16:45, please. |
| Reservations clerk: | — | Could I have your name, please? |
| Mary Jones: | — | My name is Mary Jones, that´s M-A-R-Y J-O-N-E-S. |
| Reservations clerk: | — | How would you like to pay, Ms. Jones? |
| Mary Jones: | — | Can I pay at the check-in desk when I pick up my ticket? |
| Reservations clerk: | — | Yes, but you will have to confirm this reservation at least two hours before departure time. |
| Mary Jones: | — | I see. |
| Reservations clerk: | — | Now you have been booked, Ms. Jones. The flight leaves at 16:45, and your arrival in Sydney will be at 9:25 a.m., local time. The flight number is NWA 476. |
| Mary Jones: | — | Thank you. |
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